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Configuring parallel processing

Control the workflow based on business context

Controlling the workflow based on a business context for BAs

  • Défi

    Controlling the workflow based on a business context for BAs

    2 Tâches

    15 mins

    Visible to: All users
  • When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...

Creating a child case

Creating a child Case for BAs

Creating a composite tab

Creating a new service request

Creating Personas and Channels for BAs

Creating users and roles

Customizing the user interface for agents

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