Search
Customizing the user interface for agents
-
チャレンジ
Customizing the user interface for agents
2 タスク
15 分
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Sending emails during Case processing
-
チャレンジ
Sending emails during Case processing
1 タスク
15 分
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
補足: The framework of this challenge uses the Constellation...
Escalating late work
-
チャレンジ
Escalating late work
1 タスク
10 分
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Skipping a process based on business context
-
チャレンジ
Skipping a process based on business context
1 タスク
10 分
-
Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Updating a dialog
-
チャレンジ
Updating a dialog
1 タスク
15 分
-
U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Business Architect Essentials
-
Instructor Led Training
Business Architect Essentials
5 days
Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. -
Prepare for the Certified Pega Business Architect (CPBA) exam by learning about the features of App Studio in Pega Platform™, which you can use to...
System Architect Essentials
-
Instructor Led Training
System Architect Essentials
8 days
Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. -
Prepare for the Certified Pega System Architect (CPSA) exam by learning how to design and deliver applications that advance the digital transformation...