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Configuring chat queues
Configuring common phrases for agents
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チャレンジ
Configuring common phrases for agents
3 タスク
5 分
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Control the workflow based on business context
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チャレンジ
Control the workflow based on business context
3 タスク
10 分
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When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating data relationships in Views
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チャレンジ
Creating data relationships in Views
4 タスク
10 分
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a child case
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チャレンジ
Creating a child case
2 タスク
10 分
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a Data Model
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チャレンジ
Creating a Data Model
3 タスク
10 分
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When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...
Creating a data relationship
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チャレンジ
Creating a data relationship
2 タスク
15 分
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The mayor of MyTown asks you, the town project manager, to enable residents who report problems online to enter contact information and list any...
Creating and setting application variables
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チャレンジ
Creating and setting application variables
2 タスク
15 分
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GoGoRoad stakeholders want a quick way to control the application behavior of the Assistance Request Case Type that uses a custom Condition to skip...
Creating a Constellation Portal
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チャレンジ
Creating a Constellation Portal
1 タスク
45 分
Pega Platform '24.1 -
GoGoRoad wants to enhance its roadside assistance services by ensuring customer satisfaction and service consistency across vendors. The Lead System...
Creating a Digital Messaging interface
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チャレンジ
Creating a Digital Messaging interface
2 タスク
10 分
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...