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Debugging application errors
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モジュール
Debugging application errors
3 トピック
40 分
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Decision tables and trees
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モジュール
Decision tables and trees
4 トピック
35 分
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Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Defining a customer Microjourney
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モジュール
Defining a customer Microjourney
5 トピック
50 分
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Designing an approval Process
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モジュール
Designing an approval Process
1 トピック
15 分
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To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Dev Studio overview
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モジュール
Dev Studio overview
1 トピック
15 分
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With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Escalating late work
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モジュール
Escalating late work
1 トピック
10 分
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Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Extending Service-Level Agreement configurations
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モジュール
Extending Service-Level Agreement configurations
2 トピック
30 分
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In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Flow Action processing
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モジュール
Flow Action processing
2 トピック
20 分
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In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...
Guiding a customer service agent with dialogs
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モジュール
Guiding a customer service agent with dialogs
2 トピック
15 分
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Identifying duplicate Cases
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モジュール
Identifying duplicate Cases
1 トピック
10 分
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Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.