Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

An introduction to using Pega Platform™ to develop applications that advance the digital transformation of organizations.

Continue learning about low-code application development using Pega Platform™.

Designed for the Maker, learn to utilize the low-code technology of Pega Platform^TM to configure applications that automate and streamline individual...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

This module outlines the concepts, importance, and the implementation of DevOps practices.

In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...