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Creating reports and monitoring data in Pega Robot Manager
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Challenge
Creating reports and monitoring data in Pega Robot Manager
4 Tasks
20 mins
Pega Robot Manager 8.8 -
MyTown has used the robotic process automation (RPA) services for two months and has received complaints from users that Service requests and...
Deploying a robotic project
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Challenge
Deploying a robotic project
1 Task
10 mins
Pega Robotic Automation 22.1 -
U+ Bank is preparing for the testing portion of its Customer Service application for both attended and unattended robotic process automation. The...
Deploying a solution using configuration files
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Challenge
Deploying a solution using configuration files
3 Tasks
20 mins
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Now with the TrainingCertificationSln complete, you can deploy the solution to the pilot group for further testing. The pilot group has a different...
Sizing a Pega Platform project
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Challenge
Sizing a Pega Platform project
2 Tasks
15 mins
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Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...
Downloading and using a local asset file
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Challenge
Downloading and using a local asset file
2 Tasks
15 mins
Pega Robotic Automation 22.1 -
You are a part of the team building a robotic project for a Customer Support division of a banking company. Your task is to create an automation tha...
Sending emails during Case processing
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Challenge
Sending emails during Case processing
1 Task
15 mins
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Note: The framework of this challenge uses the Constellation...
Escalating late work
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Challenge
Escalating late work
1 Task
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Granting robot access and distributing work
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Challenge
Granting robot access and distributing work
7 Tasks
30 mins
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To assist with providing utility services to its residents, MyTown routes all inquiries and service requests for existing customers to unattended...
Skipping a process based on business context
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Challenge
Skipping a process based on business context
1 Task
10 mins
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Implementing interactions and activities
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Challenge
Implementing interactions and activities
16 Tasks
45 mins
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When reviewing a case, the Customer Information window must display the customer account information after accessing the account. You can update the...