Search
Designing a Case Life Cycle
-
Challenge
Designing a Case Life Cycle
8 Tasks
30 mins
-
The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Designing a Case Life Cycle for BAs
-
Challenge
Designing a Case Life Cycle for BAs
8 Tasks
40 mins
-
GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Enforcing Service-Level Agreements
-
Challenge
Enforcing Service-Level Agreements
1 Task
15 mins
-
You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Escalating late work
-
Challenge
Escalating late work
1 Task
10 mins
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
-
Challenge
Establishing Service-Level Agreements for BAs
1 Task
15 mins
-
In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Integrating external customer service data
-
Challenge
Integrating external customer service data
5 Tasks
30 mins
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Manipulating application data
-
Challenge
Manipulating application data
2 Tasks
20 mins
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Manipulating application data for BAs
-
Challenge
Manipulating application data for BAs
2 Tasks
20 mins
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Manipulating application data in Dev Studio
-
Challenge
Manipulating application data in Dev Studio
3 Tasks
20 mins
-
To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...