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Application Development
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Module
Application Development
4 Topics
40 mins
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Learn about Pega’s application development capability and how you can create applications using low-code tools like App Studio.
Configuring business conditions
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Module
Configuring business conditions
2 Topics
20 mins
Pega Customer Service 8.7 -
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Creating a new Cosmos application
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Module
Creating a new Cosmos application
2 Topics
30 mins
Pega Platform 8.4 -
Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack.
Low-code defined
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Module
Low-code defined
4 Topics
45 mins
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Pega Platform™ provides an application development environment where citizen developers and system architects alike create digital solutions to...
Form autofill
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Module
Form autofill
2 Topics
15 mins
Pega Customer Service 8.7 -
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
MLOps
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Module
MLOps
2 Topics
25 mins
Pega Customer Decision Hub 8.7 -
Learn how to use Machine Learning Operations (MLOps) to replace the predictive model that drives a prediction with a new model. You can import a...
Next-Best-Action and customer interactions
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Module
Next-Best-Action and customer interactions
2 Topics
20 mins
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Pega’s omni-channel artificial intelligence (AI) delivers the right action at every customer touch by crunching millions of data points in real-time.
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Pega Process AI overview
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Module
Pega Process AI overview
1 Topic
15 mins
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...
Pega Voice AI
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Module
Pega Voice AI
2 Topics
25 mins
Pega Customer Service 8.7 -
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Predicting case completion
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Module
Predicting case completion
1 Topic
15 mins
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...