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Predicting missing the Service-Level Agreement

  • Module

    Predicting missing the Service-Level Agreement

    1 Topic

    10 mins

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Topics

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Adding dynamic functionality to a button

Adding fields to Views

Displaying list data in Views

Refining an Agile Workbench backlog

Grouping fields in Views

Customizing a View at run time

Stil auf ein UI-Element anwenden

Configuring Primary Fields for BAs

  • Challenge

    Configuring Primary Fields for BAs

    4 Tasks

    10 mins

    Visible to: All users
  • During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...

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