The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

Human Resources (HR) business partners create benefits enrollment and employee evaluation Cases on behalf of TGB employees. To ensure that they create...

In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...

As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...

The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...

To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...

Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...