While programming an automation can be unique to the style a developer, there are some simple techniques that make the process easier without having...

Learn how to design and develop robotic automation by using best practices to simplify the development process. These techniques help you understand...

In terms of developing a robotic project for attended or unattended robots, developing automations is the last basic concept in Pega Robot Studio™...

Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...

Contacting a customer too frequently can have a negative impact on the customer's attitude toward further actions by your company. Learn how to define...

Before developing a robotic solution for use with a Pega Platform™ application, you must complete the process of interrogating the necessary...

Learn how to compare the key metrics and Process Maps from two processes side-by-side. This comparison makes it easier to identify variations and...

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.

Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.