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Configuring business conditions

  • Challenge

    Configuring business conditions

    2 Tasks

    5 mins

    Pega Customer Service 8.7 Visible to all users
  • U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...

Configuring intelligent routing

  • Challenge

    Configuring intelligent routing

    2 Tasks

    10 mins

    Visible to all users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring the Email Manager portal

  • Challenge

    Configuring the Email Manager portal

    2 Tasks

    15 mins

    Visible to all users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Creating a Pega Email Bot

  • Challenge

    Creating a Pega Email Bot

    2 Tasks

    15 mins

    Visible to all users
  • The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...

Creating an email account

  • Challenge

    Creating an email account

    1 Task

    10 mins

    Visible to all users
  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

Training the email bot to understand topics

  • Challenge

    Training the email bot to understand topics

    1 Task

    15 mins

    Visible to all users
  • U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...

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