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GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...
GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
GoGoRoad wants to allow customers to create an assistance request case from their mobile device. Customize the User mobile app channel to design a...
GoGoRoad's customer experience team wants to provide mobile users with a mobile-oriented interface to present nearby service providers. Instead of...
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
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