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U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though cases are increasing, they are...
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
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