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Adding optional actions to a workflow

Attaching PDF files to a case

Approvals and SLAs

Cascading approvals

  • Module

    Cascading approvals

    1 Topic

    15 mins

    Visible to all users
  • Model approval processing involving a reporting structure to model managerial approvals that are applied consistently to cases. Pega Platform provides...

Completing work on time

Architecture and design during the Prepare phase

  • Module

    Architecture and design during the Prepare phase

    6 Topics

    1 hr 30 mins

    Visible to all users
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Automating decisions with decision tables

Automating decisions with decision trees

Automating workflow decisions

Automation shapes in the case life cycle

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