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The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...
TGB sends an email to a candidate to extend an offer of employment. TGB company policy gives the candidate 72 hours to respond to the offer. However...
As a part of the onboarding process, TGB sends an email that provides the employment start date to each new employee and contractor. This email also...
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Human Resources (HR) business partners create benefits enrollment and employee evaluation cases on behalf of TGB employees. To ensure that they create...
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...
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