Search
Controlling the workflow based on a business context for BAs
-
Challenge
Controlling the workflow based on a business context for BAs
2 Aufgaben
15 Min.
-
When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating a child case
-
Challenge
Creating a child case
2 Aufgaben
10 Min.
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a child Case for BAs
-
Challenge
Creating a child Case for BAs
8 Aufgaben
30 Min.
-
The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Creating a custom business report
-
Challenge
Creating a custom business report
4 Aufgaben
15 Min.
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating a new service request
-
Challenge
Creating a new service request
4 Aufgaben
10 Min.
-
U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Creating an Insight
-
Challenge
Creating an Insight
2 Aufgaben
15 Min.
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating Insights for BAs
-
Challenge
Creating Insights for BAs
2 Aufgaben
25 Min.
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating Personas and Channels for BAs
-
Challenge
Creating Personas and Channels for BAs
4 Aufgaben
20 Min.
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Creating reports that combine data from multiple classes
-
Challenge
Creating reports that combine data from multiple classes
2 Aufgaben
30 Min.
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating users and roles
-
Challenge
Creating users and roles
4 Aufgaben
10 Min.
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...