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Configuring Digital Messaging Manager
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Modul
Configuring Digital Messaging Manager
8 Themen
1 Std. 10 Min.
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Creating and managing teams of users
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Modul
Creating and managing teams of users
1 Thema
15 Min.
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Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Debugging application errors
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Modul
Debugging application errors
3 Themen
40 Min.
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Defining a customer Microjourney
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Modul
Defining a customer Microjourney
5 Themen
50 Min.
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Defining a reporting strategy
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Modul
Defining a reporting strategy
4 Themen
1 Std. 55 Min.
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Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Designing reports with multiple sources
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Modul
Designing reports with multiple sources
4 Themen
55 Min.
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Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Dev Studio overview
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Modul
Dev Studio overview
1 Thema
15 Min.
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With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Evaluating application data with Insights for Business Architects
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Modul
Evaluating application data with Insights for Business Architects
1 Thema
20 Min.
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As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Exploring application data with Insights
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Modul
Exploring application data with Insights
1 Thema
15 Min.
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Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Gaining insight into business efficiency
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Modul
Gaining insight into business efficiency
2 Themen
25 Min.
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Design reports to analyze Case data and provide insight into processes and workflows.