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Setting Case Status
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Reto
Setting Case Status
1 Tarea
20 minutos
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After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Case-Typ „Backlog“ untersuchen
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Reto
Case-Typ „Backlog“ untersuchen
11 Tareas
30 minutos
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Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...
Collaborating with Pulse and Tags
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Reto
Collaborating with Pulse and Tags
2 Tareas
10 minutos
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Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Configuring UI elements
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Reto
Configuring UI elements
2 Tareas
10 minutos
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Configuring a dashboard
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Reto
Configuring a dashboard
2 Tareas
30 minutos
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Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring a portal
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Reto
Configuring a portal
1 Tarea
10 minutos
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring a full Case View
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Reto
Configuring a full Case View
2 Tareas
10 minutos
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The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...
Configuring a form View
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Reto
Configuring a form View
2 Tareas
10 minutos
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After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...
Configuring a Case suggestion
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Reto
Configuring a Case suggestion
5 Tareas
15 minutos
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Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...
Configuring a chatbot with web messaging
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Reto
Configuring a chatbot with web messaging
5 Tareas
15 minutos
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The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...