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Presenting suggestions for agents
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モジュール
Presenting suggestions for agents
4 トピック
35 分
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Production readiness during the Adopt phase
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モジュール
Production readiness during the Adopt phase
4 トピック
50 分
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The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Adding dynamic functionality to a button
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チャレンジ
Adding dynamic functionality to a button
2 タスク
10 分
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Adding fields to Views
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チャレンジ
Adding fields to Views
4 タスク
20 分
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Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Displaying list data in Views
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チャレンジ
Displaying list data in Views
3 タスク
10 分
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The GoGoRoad application presents a list in a table of all available service providers for roadside assistance. The UI consultant wants you to make...
Refining an Agile Workbench backlog
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チャレンジ
Refining an Agile Workbench backlog
5 タスク
30 分
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Grouping fields in Views
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チャレンジ
Grouping fields in Views
3 タスク
15 分
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Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...
Customizing a View at run time
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チャレンジ
Customizing a View at run time
3 タスク
15 分
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GoGoRoad stakeholders want the Enter customer information View and Identify Location View to be streamlined to display the relevant information with...
Stil auf ein UI-Element anwenden
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チャレンジ
Stil auf ein UI-Element anwenden
2 タスク
5 分
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Das UI-Team von GoGoRoad hat Sie gebeten, Dropdown-Steuerelemente so zu gestalten, dass damit das Aussehen der Dropdown-Liste harmonisiert wird.
In...
Case-Typ „Backlog“ untersuchen
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チャレンジ
Case-Typ „Backlog“ untersuchen
11 タスク
30 分
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Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...