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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
The Payroll Setup case type provides automatic tax withholdings calculated based on the selected filing status. The current version of the case type...
Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...
During the employee evaluation process, employees undergo an evaluation period to regularly assess their performance as new hires. To check the status...
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