Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

An introduction to using Pega Platform™ to develop applications that advance the digital transformation of organizations.

Continue learning about low-code application development using Pega Platform™.

Designed for the Maker, learn to utilize the low-code technology of Pega Platform^TM to configure applications that automate and streamline individual...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...