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Accessing sourced data in a case

Adding an external data source to a data type

Viewing data in memory

Viewing the data model

Application data manipulation

Application Development

Calculating values

Capturing and presenting data

Configuring business conditions

  • Module

    Configuring business conditions

    2 Topics

    20 mins

    Pega Customer Service 8.7 Visible to all users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Configuring common phrases for agents

  • Module

    Configuring common phrases for agents

    1 Topic

    10 mins

    Visible to all users
  • Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

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