Search
Always-On Outbound Customer Engagement
-
Mission
Always-On Outbound Customer Engagement
7 Module
7 Challenges
5 Std. 55 Min.
-
Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Business Architect
-
Mission
Business Architect
15 Module
20 Challenges
1 day 3 Std. 30 Min.
-
Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Decisioning Consultant
-
Mission
Decisioning Consultant
5 Missions
1 day 7 Std. 25 Min.
-
Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Email Bots for Pega Customer Service
-
Mission
Email Bots for Pega Customer Service
4 Module
3 Challenges
2 Std. 35 Min.
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Email Bot Foundation
-
Mission
Pega Email Bot Foundation
4 Module
5 Challenges
4 Std. 25 Min.
-
Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Pega Express Delivery
-
Mission
Pega Express Delivery
8 Module
8 Std. 45 Min.
-
Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...
Architecture and design during the Prepare phase
-
Modul
Architecture and design during the Prepare phase
6 Themen
1 Std. 30 Min.
-
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Pega Express overview for Business Architects
-
Modul
Pega Express overview for Business Architects
6 Themen
1 Std. 30 Min.
-
Pega Express™ is a light, design-focused delivery approach that combines the low-code experience of Pega Platform™, and the delivery values and best...
Creating a case from email
-
Modul
Creating a case from email
2 Themen
20 Min.
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Defining a customer Microjourney
-
Modul
Defining a customer Microjourney
5 Themen
50 Min.
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...