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Validating data in Dev Studio
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Challenge
Validating data in Dev Studio
2 Aufgaben
10 Min.
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GoGoRoad customers with Standard coverage provide credit card information during the Submission Stage of an Assistance Request Case to pay for...
Saving data to a system of record
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Challenge
Saving data to a system of record
3 Aufgaben
10 Min.
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The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...
Sizing a Pega Platform project
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Challenge
Sizing a Pega Platform project
2 Aufgaben
15 Min.
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Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...
Standardwerte für Eigenschaften festlegen
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Challenge
Standardwerte für Eigenschaften festlegen
4 Aufgaben
10 Min.
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Der Programm-Manager von GoGoRoad möchte sicherstellen, dass im Callcenter ausreichend Personal vorhanden ist, um Serviceverzögerungen zu vermeiden...
Sending emails during Case processing
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Challenge
Sending emails during Case processing
1 Aufgabe
15 Min.
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Hinweis: The framework of this challenge uses the Constellation...
Routing work to users
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Challenge
Routing work to users
2 Aufgaben
10 Min.
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Simulating an external data source
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Challenge
Simulating an external data source
3 Aufgaben
10 Min.
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During roadside assistance, a service provider performs minor mechanical repairs. Requests for roadside assistance must identify the vehicle so that...
Skipping a process based on business context
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Challenge
Skipping a process based on business context
1 Aufgabe
10 Min.
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Integrating external customer service data
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Challenge
Integrating external customer service data
5 Aufgaben
30 Min.
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A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...