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Collaborating with Pulse and Tags

Collaborating in Spaces and Pulse

  • Challenge

    Collaborating in Spaces and Pulse

    3 Aufgaben

    10 Min.

    Pega Platform 8.8 Visible to: All users
  • Throughout the case lifecycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...

Configuring cascading approvals with an authority matrix

Configuring a cascading approval with a reporting structure

Configuring intelligent routing

  • Challenge

    Configuring intelligent routing

    2 Aufgaben

    10 Min.

    Visible to: All users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring the Email Manager portal

  • Challenge

    Configuring the Email Manager portal

    3 Aufgaben

    15 Min.

    Visible to: All users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Control the workflow based on business context

Creating a child case

Creating a Pega Email Bot

Creating an email account

  • Challenge

    Creating an email account

    1 Aufgabe

    10 Min.

    Visible to: All users
  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

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