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Configuring business conditions
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Challenge
Configuring business conditions
2 Aufgaben
5 Min.
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring UI elements
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Challenge
Configuring UI elements
2 Aufgaben
10 Min.
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Creating a custom business report
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Challenge
Creating a custom business report
4 Aufgaben
15 Min.
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating an Insight
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Challenge
Creating an Insight
2 Aufgaben
15 Min.
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating data relationships in Views
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Challenge
Creating data relationships in Views
4 Aufgaben
10 Min.
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating Insights for BAs
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Challenge
Creating Insights for BAs
2 Aufgaben
25 Min.
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Customizing a View at run time
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Challenge
Customizing a View at run time
3 Aufgaben
15 Min.
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GoGoRoad stakeholders want the Enter customer information View and Identify Location View to be streamlined to display the relevant information with...
Displaying list data in Views
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Challenge
Displaying list data in Views
3 Aufgaben
10 Min.
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The GoGoRoad application presents a list in a table of all available service providers for roadside assistance. The UI consultant wants you to make...
Grouping fields in Views
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Challenge
Grouping fields in Views
3 Aufgaben
15 Min.
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Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...
Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...