Search
Case Management
-
Módulo
Case Management
11 Temas
1 h 35 minutos
-
Learn about Pega’s Case Management capability that allows you to create applications using a business process like interface.
Collaboration with users
-
Módulo
Collaboration with users
1 Tema
20 minutos
-
Complete your Microjourney® faster by using the Pulse and Tags widgets to interact with other application users.
Completing work on time
-
Módulo
Completing work on time
2 Temas
25 minutos
-
Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Controlling Case workflow for Business Architects
-
Módulo
Controlling Case workflow for Business Architects
6 Temas
1 h 25 minutos
-
As a Pega Business Architect, understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways...
Creating a child Case
-
Módulo
Creating a child Case
1 Tema
15 minutos
-
Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Decision tables and trees
-
Módulo
Decision tables and trees
4 Temas
35 minutos
-
Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Defining a customer Microjourney
-
Módulo
Defining a customer Microjourney
5 Temas
50 minutos
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Designing an approval Process
-
Módulo
Designing an approval Process
1 Tema
15 minutos
-
To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Escalating late work
-
Módulo
Escalating late work
1 Tema
10 minutos
-
Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Identifying duplicate Cases
-
Módulo
Identifying duplicate Cases
1 Tema
10 minutos
-
Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.