Search
Attaching PDF files to a case
-
チャレンジ
Attaching PDF files to a case
2 タスク
10 分
-
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Overriding Case Urgency
-
チャレンジ
Overriding Case Urgency
1 タスク
10 分
-
Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Enforcing Service-Level Agreements
-
チャレンジ
Enforcing Service-Level Agreements
1 タスク
15 分
-
You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Approving work for BAs
-
チャレンジ
Approving work for BAs
5 タスク
20 分
-
In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Approving work
-
チャレンジ
Approving work
1 タスク
5 分
-
The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Routing work to users
-
チャレンジ
Routing work to users
2 タスク
10 分
-
Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Attaching PDF files to a case
-
チャレンジ
Attaching PDF files to a case
2 タスク
10 分
Pega Platform 8.8 -
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Automating Decisions with Decision tables
-
チャレンジ
Automating Decisions with Decision tables
2 タスク
10 分
-
An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...
Automating Decisions with Decision trees
-
チャレンジ
Automating Decisions with Decision trees
2 タスク
10 分
-
An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...
Routing work to users for BAs
-
チャレンジ
Routing work to users for BAs
2 タスク
15 分
-
In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...