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Creating a custom business report

Configuring a coaching tip

Configuring a common phrase

Configuring business conditions

  • チャレンジ

    Configuring business conditions

    2 タスク

    5 分

    Visible to all users
  • U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...

Creating an Insight

  • チャレンジ

    Creating an Insight

    2 タスク

    15 分

    Pega Platform 8.8 Visible to all users
  • Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

Customizing a dashboard

Customizing the user interface for agents

Leveraging reports in the contact center

Updating a dialog

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