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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though cases are increasing, they are...
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...
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