Search
Configuring a cascading approval with a reporting structure
-
チャレンジ
Configuring a cascading approval with a reporting structure
2 タスク
10 分
-
GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Configuring a coaching tip
-
チャレンジ
Configuring a coaching tip
2 タスク
15 分
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
チャレンジ
Configuring a common phrase
2 タスク
15 分
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring cascading approvals with an authority matrix
-
チャレンジ
Configuring cascading approvals with an authority matrix
3 タスク
10 分
-
As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...
Configuring intelligent routing
-
チャレンジ
Configuring intelligent routing
2 タスク
10 分
-
The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring the Email Manager portal
-
チャレンジ
Configuring the Email Manager portal
3 タスク
15 分
-
The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Control the workflow based on business context
-
チャレンジ
Control the workflow based on business context
3 タスク
10 分
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Controlling the workflow based on a business context for BAs
-
チャレンジ
Controlling the workflow based on a business context for BAs
2 タスク
15 分
-
When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating a child case
-
チャレンジ
Creating a child case
2 タスク
10 分
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a child Case for BAs
-
チャレンジ
Creating a child Case for BAs
8 タスク
30 分
-
The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...