The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...

GoGoRoad stakeholders would like to know the number of  Assistance Request Cases that have been requested over the past 30 days. The stakeholders...

GoGoRoad stakeholders want the Enter customer information View and Identify Location View to be streamlined to display the relevant information with...

GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...

The GoGoRoad application presents a list in a table of all available service providers for roadside assistance. The UI consultant wants you to make...

Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...