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Low-Code App Builder
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Mission
Low-Code App Builder
12 Modules
10 Challenges
11 hrs 20 mins
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An introduction to using Pega Platform™ to develop applications that advance the digital transformation of organizations.
Low-Code App Builder Extended
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Mission
Low-Code App Builder Extended
1 Mission
19 Modules
18 Challenges
23 hrs 45 mins
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Continue learning about low-code application development using Pega Platform™.
Low-Code Maker
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Mission
Low-Code Maker
4 Modules
2 hrs
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Designed for the Maker, learn to utilize the low-code technology of Pega PlatformTM to configure applications that automate and streamline individual...
Pega Customer Decision Hub Foundation
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Mission
Pega Customer Decision Hub Foundation
5 Modules
7 Challenges
4 hrs 30 mins
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Customer Service Case Management Edition
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Mission
Pega Customer Service Case Management Edition
2 Modules
3 Challenges
1 hr 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
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Mission
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
5 Challenges
1 hr 30 mins
Pega Customer Decision Hub '24.1 -
Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™
Discover how Pega Customer Decision Hub™ solves business problems...
Implementing and deploying Pega Care Management
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Module
Implementing and deploying Pega Care Management
6 Topics
55 mins
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Next best action and customer interactions
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Module
Next best action and customer interactions
2 Topics
20 mins
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Topics
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...