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Designing a Case Life Cycle

Setting Case Status

Case-Typ „Backlog“ untersuchen

Collaborating with Pulse and Tags

Collaborating in Spaces and Pulse

  • Challenge

    Collaborating in Spaces and Pulse

    3 Tasks

    10 mins

    Pega Platform 8.8 Visible to: All users
  • Throughout the case lifecycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...

Configuring cascading approvals with an authority matrix

Configuring a cascading approval with a reporting structure

Setting UseKeys and implementing ASO

Configuring organization structure

  • Challenge

    Configuring organization structure

    6 Tasks

    15 mins

    Visible to: All users
  • For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...

Configuring Pega Robot Manager

  • Challenge

    Configuring Pega Robot Manager

    4 Tasks

    30 mins

    Visible to: All users
  • MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...

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