During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

Promote Case processing efficiency and improve application flexibility by leveraging savable Data Pages and systems of records to store and update...

Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...

During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...

Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...

Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.

Validate user data against business logic to avoid invalid data within applications.