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  • Challenge

    Auditing changes to the value of fields

    2 Tasks

    5 mins

    Visible to all users
  • GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...

  • Challenge

    Creating users and roles

    5 Tasks

    10 mins

    Visible to all users
  • GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

  • Challenge

    Designing a mobile app experience

    5 Tasks

    15 mins

    Visible to all users
  • GoGoRoad wants to allow customers to create an assistance request case from their mobile device. Customize the User mobile app channel to design a...

  • Challenge

    Designing a mobile app UI

    3 Tasks

    15 mins

    Visible to all users
  • GoGoRoad's customer experience team wants to provide mobile users with a mobile-oriented interface to present nearby service providers. Instead of...

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