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Challenge
Auditing changes to the value of fields
2 Tasks
5 mins
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GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...
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Challenge
Creating users and roles
5 Tasks
10 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
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Challenge
Designing a mobile app experience
5 Tasks
15 mins
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GoGoRoad wants to allow customers to create an assistance request case from their mobile device. Customize the User mobile app channel to design a...
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Challenge
Designing a mobile app UI
3 Tasks
15 mins
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GoGoRoad's customer experience team wants to provide mobile users with a mobile-oriented interface to present nearby service providers. Instead of...
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Challenge
Managing application access
2 Tasks
5 mins
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GoGoRoad product managers want to restrict access to development on the New Vendor case type so that only approved roles perform updates. Configure...