Search
Looking for instructor-led training?
Creating a custom business report
-
Challenge
Creating a custom business report
3 Tasks
15 mins
-
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
Configuring business conditions
-
Challenge
Configuring business conditions
2 Tasks
5 mins
Pega Customer Service 8.7 -
U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...
Customizing a dashboard
-
Challenge
Customizing a dashboard
2 Tasks
30 mins
-
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...