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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
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