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Validating data against business logic

Adding a duplicate Case search for BAs

Adding a duplicate Case Type search

Adding fields to Views

Adding optional Actions to a workflow

Adding optional actions to a workflow for BAs

Approving work

Calculating fields using decision tables

Collaborating with Pulse and Tags

Configuring a Case suggestion

  • Challenge

    Configuring a Case suggestion

    5 Aufgaben

    15 Min.

    Visible to: All users
  • Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...

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