Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...

The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...