Search
Calculating fields using decision tables
-
Challenge
Calculating fields using decision tables
2 Aufgaben
15 Min.
-
GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...
Collaborating in Spaces and Pulse
-
Challenge
Collaborating in Spaces and Pulse
3 Aufgaben
10 Min.
Pega Platform 8.8 -
Throughout the case lifecycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Collaborating with Pulse and Tags
-
Challenge
Collaborating with Pulse and Tags
2 Aufgaben
10 Min.
-
Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Communicating with users for BAs
-
Challenge
Communicating with users for BAs
3 Aufgaben
20 Min.
-
During DCO sessions with GoGoRoad stakeholders, it has become apparent that consistent messaging and timely communication are two of the biggest...
Configuring a cascading approval with a reporting structure
-
Challenge
Configuring a cascading approval with a reporting structure
2 Aufgaben
10 Min.
-
GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Configuring a dashboard
-
Challenge
Configuring a dashboard
2 Aufgaben
30 Min.
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring a form View
-
Challenge
Configuring a form View
2 Aufgaben
10 Min.
-
After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...
Configuring a full Case View
-
Challenge
Configuring a full Case View
2 Aufgaben
10 Min.
-
The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...
Configuring a portal
-
Challenge
Configuring a portal
1 Aufgabe
10 Min.
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring cascading approvals with an authority matrix
-
Challenge
Configuring cascading approvals with an authority matrix
3 Aufgaben
10 Min.
-
As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...