Search
Configuring a portal
-
Reto
Configuring a portal
1 Tarea
10 minutos
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring intelligent routing
-
Reto
Configuring intelligent routing
2 Tareas
10 minutos
-
The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring the Email Manager portal
-
Reto
Configuring the Email Manager portal
3 Tareas
15 minutos
-
The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Configuring UI elements
-
Reto
Configuring UI elements
2 Tareas
10 minutos
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Creating a Pega Email Bot
-
Reto
Creating a Pega Email Bot
2 Tareas
15 minutos
-
The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...
Creating an email account
-
Reto
Creating an email account
1 Tarea
10 minutos
-
The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Creating and managing teams of users
-
Reto
Creating and managing teams of users
5 Tareas
15 minutos
-
In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Creating data relationships in Views
-
Reto
Creating data relationships in Views
4 Tareas
10 minutos
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Customizing a View at run time
-
Reto
Customizing a View at run time
3 Tareas
15 minutos
-
GoGoRoad stakeholders want the Enter customer information View and Identify Location View to be streamlined to display the relevant information with...
Debugging application errors
-
Reto
Debugging application errors
4 Tareas
20 minutos
-
As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...