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Routing work to users
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Reto
Routing work to users
2 Tareas
10 minutos
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
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Reto
Routing work to users for BAs
2 Tareas
15 minutos
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Scheduling a robot in Pega Robot Manager
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Reto
Scheduling a robot in Pega Robot Manager
2 Tareas
15 minutos
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Based on the business need, you have verified the updated Candidate work group and requestor mapping table changes. In Pega Robot Manager™, you can...
Sending emails during Case processing
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Reto
Sending emails during Case processing
1 Tarea
15 minutos
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Nota: The framework of this challenge uses the Constellation...
Setting Case Status
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Reto
Setting Case Status
1 Tarea
20 minutos
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After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Setting UseKeys and implementing ASO
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Reto
Setting UseKeys and implementing ASO
5 Tareas
45 minutos
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Based on the business case, users may work with multiple customers simultaneously. Because the CRM application contains customer and account...
Skipping a Process based on a business context for BAs
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Reto
Skipping a Process based on a business context for BAs
2 Tareas
10 minutos
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Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...
Skipping a process based on business context
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Reto
Skipping a process based on business context
1 Tarea
10 minutos
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Streamlining Case Workflows
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Reto
Streamlining Case Workflows
2 Tareas
30 minutos
Pega Platform '24.1 -
Your Lead System Architect has requested that you work on configuring the Assistance Request Case Type. He has assigned you the following GoGoRoad...
Streamlining work with Assisted Sign-On and Start My Day
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Reto
Streamlining work with Assisted Sign-On and Start My Day
7 Tareas
20 minutos
Pega Robotic Automation 22.1 -
The Robotic Banking company plans to streamline work by allowing its workers to automatically open and log in to everyday work applications and web...