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Business Architect

Low-Code App Builder Extended

Modular Enterprise Reuse Foundation

  • ミッション

    Modular Enterprise Reuse Foundation

    4 モジュール

    2 時間 25 分

    Visible to all users
  • This mission presents the foundational knowledge required to understand Pega's guidance on enterprise reuse and modular business architecture best...

Pega Low-Code App Factory

  • ミッション

    Pega Low-Code App Factory

    4 モジュール

    1時間 38 分

    Pega Platform 8.4 Visible to all users
  • At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Gaining insight into business efficiency

Exploring application data with Insights

Application Development

Business conditions

  • モジュール

    Business conditions

    2 トピック

    20 分

    Pega Customer Service 8.8 Visible to all users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Configuring common phrases for agents

  • モジュール

    Configuring common phrases for agents

    1 トピック

    10 分

    Visible to all users
  • Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Configuring customer verification

  • モジュール

    Configuring customer verification

    2 トピック

    20 分

    Visible to all users
  • The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

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