Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate cases...

As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.

Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though cases are increasing, they are...