Configure the structure and refresh strategies for data pages to optimize the retrieving, refreshing, and persistence of data for case processing.

Configure data types based on external data models to simplify integration with external systems.

In some cases, a data reference is insufficient for your business need. Pega Platform™ provides data transforms to copy selected data from one source...

Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.

Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight.  Automatic...

Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...