Search
Looking for instructor-led training?
-
Challenge
Automating actions when a property value changes
3 Tasks
15 mins
-
The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...
-
Challenge
Circumstancing rules on a single variable
3 Tasks
30 mins
-
TGB sends an email to a candidate to extend an offer of employment. TGB company policy gives the candidate 72 hours to respond to the offer. However...
-
Challenge
Circumstancing rules on multiple variables
4 Tasks
30 mins
-
As a part of the onboarding process, TGB sends an email that provides the employment start date to each new employee and contractor. This email also...
-
Challenge
Configuring rule resolution
3 Tasks
25 mins
-
Human Resources (HR) business partners create benefits enrollment and employee evaluation cases on behalf of TGB employees. To ensure that each case...
-
Challenge
Creating a custom business report
4 Tasks
15 mins
-
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
-
Challenge
Creating and managing teams of users
5 Tasks
15 mins
-
In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...
-
Challenge
Creating reports that combine data from multiple classes
3 Tasks
30 mins
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
-
Challenge
Customizing a dashboard
3 Tasks
30 mins
-
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
-
Challenge
Debugging application errors
5 Tasks
20 mins
-
As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...
-
Challenge
Designating a relevant record
7 Tasks
30 mins
-
The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...