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  • Challenge

    Creating a custom business report

    4 Tasks

    15 mins

    Visible to all users
  • Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

  • Challenge

    Creating and managing teams of users

    5 Tasks

    15 mins

    Visible to all users
  • In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...

  • Challenge

    Customizing a dashboard

    3 Tasks

    30 mins

    Visible to all users
  • During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...

  • Challenge

    Debugging application errors

    5 Tasks

    20 mins

    Visible to all users
  • As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...

  • Challenge

    Refining an Agile Workbench backlog

    6 Tasks

    30 mins

    Visible to all users
  • Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

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