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Challenge
Auditing changes to the value of fields
2 Tasks
5 mins
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GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...
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Challenge
Configuring security policies
3 Tasks
5 mins
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GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
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Challenge
Creating a custom business report
4 Tasks
15 mins
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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
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Challenge
Creating reports that combine data from multiple classes
3 Tasks
30 mins
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
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Challenge
Creating users and roles
5 Tasks
10 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
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Challenge
Customizing a dashboard
3 Tasks
30 mins
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During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
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Challenge
Managing application access
2 Tasks
5 mins
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GoGoRoad product managers want to restrict access to development on the New Vendor case type so that only approved roles perform updates. Configure...
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Challenge
Organizing and managing access to case attachments
5 Tasks
30 mins
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Applicants for an open position at TGB must submit a resume as part of the application process. To ensure the security of resumes attached to a...
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Challenge
Securing an application using attribute-based access control
5 Tasks
30 mins
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Each candidate case includes a Taxpayer Identification Number (TIN) to identify the candidate. This information is considered sensitive personal...
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Challenge
Securing an application using role-based access control
3 Tasks
20 mins
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In the Employee Evaluation case, TGB provides an optional, case-wide action to update an employee’s goals. The Human Resources (HR) department...