Search
Adding a duplicate Case search for BAs
-
Reto
Adding a duplicate Case search for BAs
4 Tareas
15 minutos
-
In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding a duplicate Case Type search
-
Reto
Adding a duplicate Case Type search
3 Tareas
10 minutos
-
InsCorp wants to ensure that only one Assistance Request Case is processed for each request. Customers that send assistance requests might have...
Adding an external data source to a data type
-
Reto
Adding an external data source to a data type
6 Tareas
30 minutos
-
Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Adding data records to a data object
-
Reto
Adding data records to a data object
3 Tareas
10 minutos
-
When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...
Adding fields to Views
-
Reto
Adding fields to Views
4 Tareas
20 minutos
-
Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Adding optional Actions to a workflow
-
Reto
Adding optional Actions to a workflow
1 Tarea
5 minutos
-
InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...
Adding optional actions to a workflow for BAs
-
Reto
Adding optional actions to a workflow for BAs
2 Tareas
10 minutos
-
GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Attaching PDF files to a case
-
Reto
Attaching PDF files to a case
2 Tareas
10 minutos
-
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Manipulating application data
-
Reto
Manipulating application data
2 Tareas
20 minutos
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Approving work for BAs
-
Reto
Approving work for BAs
5 Tareas
20 minutos
-
In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...