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Adding optional actions to a workflow

Attaching PDF files to a case

Approvals and SLAs

Cascading approvals

  • Module

    Cascading approvals

    1 Sujet

    15 mins

    Visible to all users
  • Model approval processing involving a reporting structure to model managerial approvals that are applied consistently to cases. Pega Platform provides...

Routing assignments to users

Completing work on time

Automating decisions with decision tables

Automating decisions with decision trees

Automating workflow decisions

Automation shapes in the case life cycle

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